Refund Policy
Transparent Australian Policy: Every new subscription includes a dedicated 24-hour testing period from the exact moment your credentials are delivered.
Our 100% 24-Hour Money-Back Promise
At AU IPTV, we stand behind our low-latency Australian servers and Anti-Freeze 9.8™ technology. If, within 24 consecutive hours of receiving your activation codes, you encounter technical incompatibility or are unsatisfied with stream performance, we will refund 100% of your payment.
1. Refund Eligibility Criteria
To ensure fair operation and protect against unauthorized credential extraction, refunds are granted when the following conditions are met:
- The refund request must be sent in writing within exactly 24 hours of the initial dispatch timestamp of your credentials on WhatsApp or email.
- You must provide your order reference, the phone number or email used during purchase, and a brief description of the technical issue encountered.
- You have allowed our 24/7 technical support team an opportunity to troubleshoot any basic device configuration or player app settings.
2. How to Request a Refund in 2 Simple Steps
Message our 24/7 Australian desk at +1 (803) 658-2620 with your order details for instant review and processing.
Send an email to support@castvera.com or contact@au-iptv.net with the subject line "Refund Request 24h - [Your Name]".
3. Processing Time & Payment Reversal
Once approved by our billing department, the refund is initiated within 24 to 48 business hours via the original payment method (Visa/Mastercard, PayPal, or crypto wallet). Depending on your financial institution or bank in Australia, funds typically reflect in your account within 2 to 5 business days.
Because digital IPTV streaming links are activated immediately upon purchase and utilize high-bandwidth server allocations, no refunds will be granted once the 24-hour guarantee window has expired. We encourage all subscribers to thoroughly test their streams and preferred channels upon initial activation.