Privacy Policy

1. Information We Collect

We only collect personal information that is necessary for delivering subscription services, generating M3U/Xtream credentials, and providing technical customer support:

• Account & Contact Data: Name, email address, and WhatsApp contact number provided during subscription requests.
• Device Specifications: Device brand or operating system (e.g., Fire Stick, Samsung Tizen, LG webOS, Apple TV) to send appropriate application setup guides.
• Transaction Reference: Payment confirmation identifiers. Note: We never store your full credit card numbers or banking passwords on our servers.

2. Zero Stream Activity Logging Policy

AU IPTV does not track, log, record, or monitor the specific channels, sports fixtures, or video-on-demand content you watch. Your viewing history is private and remains strictly on your local client device.

3. How We Use Your Information

Your personal information is used exclusively for the following operational purposes:

• Generating and activating your personal streaming playlist links and Xtream Codes credentials.
• Delivering immediate 24/7 technical customer support via WhatsApp or email.
• Sending critical server status notices or schedule updates for major sporting events.
• Processing voluntary refunds within the 24-hour guarantee window.

4. Data Security & Encryption

All communications between your browser and our website are protected using TLS 1.3 encryption with 256-bit SSL certificates. Access to administrative systems is restricted to authorized personnel with multi-factor authentication.

5. Your Rights & Contact Information

Under the Australian Privacy Principles, you have the right to request access to the personal data we hold about you or request its immediate deletion upon termination of your subscription.